Summary

Our firm is looking for customer service professionals who are passionate about helping people and dedicated to providing a first-class customer experience. It is imperative that these associates portray empathy and kindness to our clients. The proper candidate will epitomize core values by operating with PURPOSE - Passion, Unity, Respect, Persistence, Opportunity, Success and Excellence.

The Compliance Department is open Monday- Friday from 8:00am to 7:00pm. Our ideal candidate will be able to work anytime during those business hours. Monday through Friday 8am-5pm shifts are awarded based on seniority and may not be available when starting.

Position Starts at $17.00/hr. Join the team today and receive a $250 sign-on bonus! You must be employed with the company for a minimum of 90 days to receive this special offer.

If you believe in helping others, have a strong sense of empathy for those in need, treat others with kindness and respect, and are looking for a career, then we want to talk to you!

Responsibilities

• Accepting inbound calls and placing outbound calls.
• Gather medical treatment documentation.
• File review and analysis identifying actionable tasks to build medical documentation.
• Communicate with medical providers to confirm and/or follow up on client treatment.
• Enter information in the applicable system/software with accuracy.
• Compose email correspondence to providers, and legal staff.
• Help train new employees when asked.
• Work with leadership and other team members to deliver high quality service and great working environment.

Qualification

• High school diploma or GED is required; college preferred.
• Ability to communicate professionally and effectively.
• Used to adapting in an ever-changing environment and handling multiple priorities.
• Able to multitask and learn quickly.
• Must thrive in a team environment.
• Reliable and dependable.
• Excellent comprehension and critical-thinking skills.
• Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment.
• Prior medical or case management experience (preferred not required).

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